| Error Message | Profile Type | Meaning | Solution |
|---|---|---|---|
| Reset Two Factor Authentication (2FA) | Traveler | 2FA is set up for some users that have plain-text visibility enabled. When changing mobile devices, some users lose the ability to use the 2FA system. The 2FA must be reset in order to set up again. | Contact Umbrella Faces support at Faces-Support@umbrella.ch during normal business hours for an electronic option to reset the login. Option to fill in a form and send via email to our support email below: |
| ERROR: update or delete on table "traveller" violates foreign key constraint "fk_contact_contact" on table "traveller_contact" Detail: Key (uuid)=(5429d6e7-a241-42ba-8792-63390588098d) is still referenced from table "traveller_contact" | Company | This error which occurs when attempting to delete a company and it's travellers is due to a traveler from the company having been assigned an arranger or approver outside the company. Faces is not able to clean up this during company deletion | Use a CSV to delete the travellers first and then delete the company afterwards |
| Entry failed with error: object Object | credit card number is wrong or you jump off the field after typing nothing or not the complete number | Check if the credit card number is correct. You have to log out and log in again before you can type in again | |
| Invalid username and/or password | Traveler | There is something wrong with the log in | Please check if there is a space after the username in the profile |
| CSV Upload: No BOM or Upload failed, error was: expected BOM character | CSV | There is a wrong format in the csv file | Normally, if an error appears like "no BOM" the format of the file is not correct. Please make sure it is the same format as when the csv-file is downloaded. One can check this using e.g. Notepad++ and open the file within that program. On top there is a header "Encoding" where you can check whether it is UTF-8, with or without BOM. |
| UNAUTHORIZED with SSO | Traveler | Please check if the e-mail address used for SSO is not used in other profiles | |
Our server was not able to process that request, the reason is: {"status":500,"code":500,"moreInfoUrl":"mailto:faces-support@umbrella.ch"} | Traveler (old UI) | Please fill in also Greeting. This will be shown as mandatory in the new UI. | |
| com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character '{' (code 123) in prolog; expected '<' at [row,col {unknown-source}]: [1,1] | Traveler/Company | the Interface needs to added to Midoco Tokenizer | please contatc Umbrella Support to add the Channel for new Interface to your Midoco Tokenizer User |