N.B.:Faces only synchronizes traveller profiles to and from Cytric, hence all the errors indicated apply to traveller profiles only
| Error Message | Meaning | Solution | Submitted by |
|---|---|---|---|
| [PROFILE_UPDATE_FDF_GROUP_VALIDATION_FAILED] User profile Free data field group validation failed (B&V) | Validation rules have been set for one or more free data fields (FDF)in Cytric due to which Faces can not publish a profile if the validation rule is not met |
| B Sandra Herrmann PEASE REVIEW IF CORRECT |
| No satisfying system found | System name is written in small letters (i.e. system) and Companion needs it in capital letters or mixed (i.e. SYSTEM) or it is the wrong IP address | can only be solved by Cytric
contact Champ from Amadeus to check the IP address | Sandra |
| [BLE_WRAPPED_ERROR] External exception ([GENERAL_EXTERNAL_PROFILE_ID_CHANGE] Stored external profile ID differs) | The reason for the error is that Cytric has stored a different Faces UUID number than the one stored in the Faces profile. | Solution to this case: 1. delete profile link to Cytric manually 2. delete profile in Cytric (check if Faces data is up-to-date) 3. save Faces profile, then a new correct Cytric profile will be created | Sandra |
| No setup found for Client ID, locations/divisions | Means that the Client Id is not activated in Cytric Companion. | This is what the office must do in the TMS settings in Cytric | Sandra |
| Unexpected response status : HTTP/1.1 500 Internal Server Error | Means that there is an error for example on company side because there is a line break | XML with &# - line break not allowed | Sandra |
| Cytric publishing failed, but there was no error message | If the XML repsonse contains recipientAction="LOCKED" (to be verified by umbrella support) then it means that profile is locked in Cytric | Unlock the profile within Cytric | |
| [PROFILE_UPDATE_USER_AMBIGOUS] cannot uniquely identify user | one of the value either “loginname”,”recipientProfileID” or “senderProfileID” value is different from the value stored in cytric. | export the traveler profile from cytric for this user and check if these value are matched or not. / change the value in the CSV file to the correct one and upload in Faces after removing the Cytric Link of the profiles | Sandra |