Change of Travel department OID
If a new travel department OID is registered (or modified) on an existing company, then:
- The company in the old OID is deactivated (also all associated travellers are deactivated)
- A new company in the registered OID is created
- In Faces all CSX record locator of all travellers will be deleted. Within the next 60 minutes all travellers affected are created in the new OID
| Error Message | Profile Type | Meaning | Solution |
|---|---|---|---|
| Profile type mismatch, expected TRAVELLER, got null | Traveler | RECORD LOCATOR NOT FOUND | Remove record locator and save again |
| Publishing failed with the error: soap message header incorrect | Company | Something is wrong with OID or WSAP | Contact Amadeus |
| Duplicate Index | Company | Dupe customer number | Ensure that a customer number is only used/ assigned once or renumber the company customer number in Faces |
| The backend didn't understand the incoming query. Please contact your helpdesk. | Company | Time out in Amadeus or There is a wrong entry in some field i.e. spaces after a line in custom fileds | Save again or Amend entry and save again |
| Invalid external no.:123456 | Company | There is a special character or space in /after the customer number | Amend the customer number and save again |
| Internal error | Traveller/ Company | Special character/ space has been inserted somewhere on the profile | Remove special characters/ spaces and save again |
| Pending Reading from Profile/ Data Truncation | Traveller/ Company | This means that the profile(s) abeing imported have
| Clean up the profiles in CSX by removing special characters, spaces or reducing the AP/ RMs, saving the profile in the GDS again before getting back to Faces to save the profile again. |
| 11 Session | Traveller/ Company | OID has not yet been added to the WSAP | Contact Amadeus to add the OID to your WSAP |
| SR-DOCS cannot exceed length of 70 chars | Traveller | Due to a long name, the SR DOCs line is then too long (maximum characters allowed are 70 chars) | Only occurs if the agency is using the Tenzing version of Amadeus webservices. This is a Webservice limitation for Tenzing hat does not exist in Amadeus Cental System or for the Tenzing_V2 version. To solve this error, the name has to either shortened in Faces or the SR DOCs copy command has to be removed/ deactivated in Faces. The complete SR DOCS line can be separately directly inserted in Amadeus Cental |