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Error MessageMeaningSolutionSubmitted by
nullno Unit, Account, Policy on company or traveller is configured  
[CannotMoveToThisUnit] UserID: 0 Username: sherlock@holmes.uk cannot move to this UnitID as it is not in the same Organisation. Unit Specified: 0

This is a limitation within Evolvi that does not allow a user to be moved to another/ a different unit that does not belong to the same organization, i.e. when a user Sherlock Holmes is created on Unit X or organization A and one tries to re-assign Sherlock to Unit Y or organization B, then this error is returned

  • Purge the profile and create a new one
  • Evolvi support has to help agency to disconnect and manually reassign the user
 
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