Publishing from Faces
Error Message |
---|
Meaning | Solution |
---|---|
OfficeId & GDSBusinessLocator not found |
Profile could not be pushed to Atriis because the OID and the company record locator of the accompanying GDS's (i.e Sabre) could not be found | Verify why publish to the GDS fails, ensure the problem is fixed and that the |
company profile can be |
synchronized to the respective accompanying GDS, then try publishing the travelers to Atriis again. Please contact Atriis to solve this | ||
Department doesn't exist in corporate account | Please contact Faces Support Team to get the XML files. With these please contact Atriis to solve the error. | |
Object reference not set to an instance of an object. | The value given in under Override Company ID on the Interface setup is invalid and as thus being rejected by Atriis | Verify if the ID is correctly filled in. There could be an unnecessary blank space before or after the characters |
Publishing from Atriis
Response | Meaning | Solution |
---|---|---|
Atriis gets no response from our API | Could be that a wildcard has not been defined ( Datatrans/Midoco) | Faces support team/ Circle administrators has to ensure that the wildcard is defined within the Datatrans/Midoco site |
Failed to validate request signature" | an incorrect pre-shared secret key is used | Atriis has to control if the pre-shared key ( Umbrella password) has been correctly entered for the agency on their end |