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Old Version 17

changes.mady.by.user Brigita Kapferer

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New Version 18

changes.mady.by.user Sandra Herrmann

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Error MessageMeaningSolution
OfficeId & GDSBusinessLocator not foundProfile could not be pushed to Atriis because the OID and the company record locator of the accompanying GDS's (i.e Sabre) could not be found

Verify why publish to the GDS fails, ensure the problem is fixed and that the company profile can be synchronized to the respective accompanying GDS, then try publishing the travelers to Atriis again.

Please contact Atriis to solve this

 webservices.havail.sabre.com: Temporary failure in name resolution
  • In most cases this is due to Sabre webservices being down/ unreachable
  • In rare cases it can be due to network problems at nine Nine (the webhosting agency)
  • If Sabre WS is down, then one has to wait until it is reachable again.
  • Network problem at nine Nine have to be solved by nine Nine ( our Umbrella support/IT co-ordinates this with them)

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ResponseMeaningSolution
Atriis gets no response from our APICould be that a wildcard has not been defined ( Datatrans)Support Umbrella support has to ensure that the wildcard is defined withing the Datatrans site
Failed to validate request signature"an incorrect pre-shared secret key is usedAtriis has to control if the pre-shared key ( Umbrella password) has been correctly entered for the agencyon agency on their end