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| Error Message | Meaning | Solution | Submitted by |
|---|---|---|---|
| [PROFILE_UPDATE_FDF_GROUP_VALIDATION_FAILED] User profile Free data field group validation failed (B&V) | Validation rules have been set for one or more free data fields (FDF)in Cytric due to which Faces can not publish a profile if the validation rule is not met |
| B Sandra Herrmann PEASE REVIEW IF CORRECT |
| No satisfying system found | System name is written in small letters (i.e. system) and Companion needs it in capital letters or mixed (i.e. SYSTEM) or it is the wrong IP address | can only be solved by Cytric
Umbrella has to contact Champ from Amadeus to check the IP address | Sandra |
| [BLE_WRAPPED_ERROR] External exception ([GENERAL_EXTERNAL_PROFILE_ID_CHANGE] Stored external profile ID differs) | The reason for the error is that Cytric has stored a different Faces UUID number than the one stored in the Faces profile. | Solution to in this case: 1. Umbrella has to delete the profile link to Cytric manually 2. Travel agent has to delete the profile in Cytric (check if Faces data is are up-to-date) 3. Travel agent has to save the Faces profile, then a new correct Cytric profile will be created | Sandra |
| No setup found for Client ID, locations/divisions | Means that the Client Id ID is not activated in Cytric Companion. | This is what the office agency must do in the TMS settings in Cytric | Sandra |
| Unexpected response status : HTTP/1.1 500 Internal Server Error | Means that there is an error for example on company side because there is a line break | Umbrella has to check the XML: if there is an entry with &# - line break not allowed | Sandra |
| Cytric publishing failed, but there was no error message | If the XML repsonse contains recipientAction="LOCKED" (to be verified by umbrella support) then it means that profile is locked in Cytric | Unlock the profile within Cytric | |
| [PROFILE_UPDATE_USER_AMBIGOUS] cannot uniquely identify user | one of the value either “loginname”,”recipientProfileID” or “senderProfileID” value is different from the value stored in cytricCytric. | export Travel agent has to export the traveler profile from cytricCytric for this user and forward the export to Umbrella. Umbrella has to check if these valuevalues are matched or not ./ change the value in the CSV file to the correct one and upload in Faces after removing the Cytric Link of the profiles | Sandra |