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Please open a case to Concur requesting the access control travel profile API credentials to use the Umbrella Faces App. Please also include a list of your Concur site id to this request.


  • At the very first stage of implementing Concur we also activate the Interface on the agency and activate Concur polling so that profile updates from Concur are also sent into Faces.
  • Umbrella Faces to Concur = real time Synchronization
  • Concur to Faces = Concur polling (pulling the updated profiles from Concur) occurs every 30 minutes, at 15 mins past and 45 minutes past every full hour.



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