Change of Travel department OID
If a new travel department OID is registered (or modified) on an existing company, then:
- The company in the old OID is deactivated (also all associated travellers are deactivated)
- A new company in the registered OID is created
- In Faces all CSX record locator of all travellers will be deleted. Within the next 60 minutes all travellers affected are created in the new OID
| Error Message | Profile Type | Meaning | Solution |
|---|---|---|---|
| Profile type mismatch, expected TRAVELLER, got null | Traveler | Traveller profile was laready deleted from or deactivated in Amadeus | Umbrella support has to remove the record locator so that "save" leads to a new profile creation |
| Publishing failed with the error: soap message header incorrect | Company | Something is wrong with OID or WSAP | Contact Amadeus |
| Duplicate Index | Company | Dupe customer number | Ensure that a customer number is only used/ assigned once or renumber the company customer number in Faces |
| The backend didn't understand the incoming query. Please contact your helpdesk. | Company | Time out in Amadeus or There is a wrong entry in some field i.e. spaces after a line in custom fileds | Save again or Amend entry and save again |
| Invalid external no.:123456 | Company | There is a special character or space in /after the customer number | Amend the customer number and save again |
| Internal error | Traveller/ Company | Special character/ space has been inserted somewhere on the profile | Remove special characters/ spaces and save again |
| Pending Reading from Profile/ Data Truncation | Traveller/ Company | This means that the profile(s) abeing imported have
| Clean up the profiles in CSX by removing special characters, spaces or reducing the AP/ RMs, saving the profile in the GDS again before getting back to Faces to save the profile again. |
| 11 Session | Traveller/ Company | OID has not yet been added to the WSAP | Contact Amadeus to add the OID to your WSAP |
| SR-DOCS cannot exceed length of 70 chars | Traveller | Due to a long name, the SR DOCs line is then too long (maximum characters allowed are 70 chars) | Only occurs if the agency is using the Tenzing version of Amadeus webservices. This is a Webservice limitation for Tenzing hat does not exist in Amadeus Cental System or for the Tenzing_V2 version. To solve this error, the name has to either shortened in Faces or the SR DOCs copy command has to be removed/ deactivated in Faces. The complete SR DOCS line can be separately directly inserted in Amadeus Cental |
| MAX NUMBER OF OCCURRENCES REACHED | Traveller | Maximum number a line/ a sequence or a command is allowed to be sent to Amadeus has been reached. This occurs when some fixed entries are wrongly set up as copies in the agency or compan setup, i.e PIN is set up on th etraveller profile |
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