...
| Error Message | Meaning | Solution | Submitted by |
|---|---|---|---|
| [PROFILE_UPDATE_FDF_GROUP_VALIDATION_FAILED] User profile Free data field group validation failed (B&V) | Validation rules have been set for one or more free data fields (FDF)in Cytric due to which Faces can not publish a profile if the validation rule is not met |
| |
| No satisfying system found | System name is written in small letters (i.e. system) and Companion needs it in capital letters or mixed (i.e. SYSTEM) | can only be solved by Cytric | Sandra |
| [BLE_WRAPPED_ERROR] External exception ([GENERAL_EXTERNAL_PROFILE_ID_CHANGE] Stored external profile ID differs) | The reason for the error is that Cytric has stored a different Faces UUID number than the one stored in the Faces profile. | Solution to this case: 1. delete profile link to Cytric manually 2. delete profile in Cytric (check if Faces data is up-to-date) 3. save Faces profile, then a new correct Cytric profile will be created | Sandra |
| No setup found for Client ID, locations/divisions | Means that the Client Id is not activated in Cytric Companion. | This is what the office must do in the TMS settings in Cytric | Sandra |