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changes.mady.by.user Brigita K.

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changes.mady.by.user Sheila Thorp

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Error MessageProfile TypeMeaningSolution
BUSINESS FILE DOES NOT EXISTTravellerThe BAR title on the company profile does not exist anymore (company profile was already purged directly in Galileo)Faces support team/ Circle administrators have to remove the publishing state from the company profile. After this action, saving the profile anew generates a new BAR Title in Faces as well as in Galileo. Save the the traveller profile in Faces to ensure a successful sync
VERIFY - UNABLE TO LOCATE TITLE/SCompanyThe Bar Title title can not be found/ already deleted in GalileoFaces support team/ Circle administrators have to remove the publishing state. After this action, saving the profile anew generates a new BAR Title in Faces as well as in Galileo
Associated company has no record locatorTravellerThe company profile has not yet been published to Galileo yetActivate the interface on the company profile in Faces, save the company profile to generate a BAR Title, then save the traveller profile in Faces for a successful sync to take place
Rename failed: VERIFY - DUPLICATE TITLE ENTEREDCompanyBlank/space on the end of the BAR Title (shortname) not allowedRemove blank/space at the end of the shortname
Verify Business File Format/ TitleCompanySpecial characters are not allowed in Short name

Remove special characters and save

VERIFY - FIELD DELIMITERTravellerBlank/space on the end of a field (i.e. passport number) not allowedRemove blank/space at the end of the fields
Unable to ProcessTraveller/ Company
  • Client File/ Business File is empty (eventually becaus because there are no copy commands set up for either
  • There is a field for which a copy command has been set but there is no value filled in that field
  • Create copies to ensure no blank files are sent to GWS
  • Fill out the respective fields
DUPLICATE FILE EXISTSTraveller/ CopmanyDuplicate PAR title or duplicate Short name
  • Ensure that the PAR Title title is inserted in the correct profile / delete the dupe profile in GWS and create a new one from in Faces
  • Rename company in Faces or in GWS or delete the dupe company that is not needed

 

Failed: Server failed to process request (Uncaught Service Exception cause:com.cendant.tds.soa.framework.ServiceException: Exception ReturnedERR: AGENT ID - GALILEOWith the Dynamic GTID list of:AD86B9 ) (-1Traveller/ CopmanyCompanyError on Travelport's side with the generated by Travelport due to invalid login credentialsUmbrella support has to create a ticket in travelport support tool so that the host sign on is updated
Assumed city not allowedCompanyThere is a copy action either on the agency or on the company setup with the source "gwsAgencyLocation", but the city code has not been filled in the corresponding field on the company profileThe "Agency location" field under "Interface setup" subsection of the company profile has to be field out with a three letter city code

VERIFY SUBFIELD - USE CORRECT FORMAT

Traveller/CompanyRestrictions on subfields in address. Maximum of 5 subfields allowed with max 37 characters each. Also, 119 max characters for the entire field.

Correct the field to fit within the max character/number.

Regex options available to truncate lines if no control over amount of characters being entered.

example to truncate the address subfield if built as a custom workaddress field:

firstname,name,tf:regexp(tf:replace(genInternalworkaddress,"#=;.=;/=;&="),"^(.{1,37})(.+)$","*$1"),genInternalworkcity,genInternalworkstate,genInternalworkzip