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Note: If the mTrip certificate expires then provision of a new one by mTrip can only be activated/included with the next production release of Umbrella Faces

Additional support

• Verify that the user exists in Faces and that the is user not registered multiple times in case the SSO is hooked up to something non-unique like the e-mail
• If that does not resolve the issue please email faces-support@umbrella.ch providing the exact timestamp of the issue as well as a captured HAR-File for the SSO process.