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Error Message | Meaning | Solution |
|---|---|---|
| Failed to validate request signature | Customers need Customer needs to check setup of endpoint on their side. | |
| Failed to parse response body | Customers endpoint (URL) is not set up correctly. | Customer needs to change endpoint details to be able to receive jsons correctly as well as return a response (e.g. OK plus locator). |
| Failed to calculate digital signature of the request | Check Umbrella employee has to check interface setup (My agency) on our Umbrella's end , (is password entered?) | |
| Communication failure | This could mean that our request is blocked by a firewall or if there is something wrong with the communication, for example we do not trust their https certificate. It could also very well be that the webserver (endpoint) is not configured correctly. | Check Umbrella employee has to check firewall settings and webserver setup with customer. If that does not solve the error, Umbrella employee should check logs. |
| Not Found | The error is given by customers endpoint and we cannot tell what is wrong. | Customers need Customer needs to check setup of endpoint on their side. |
| Server Error | The error is given by customers endpoint and we cannot tell what is wrong. | Customers need Customer needs to check setup of endpoint on their side. |
| FAIL | The error is given by customers endpoint and we cannot tell what is wrong. | Customers need Customer needs to check setup of endpoint on their side. |
| Unauthorized | The error is given by customers endpoint and we cannot tell what is wrong. | Customers need Customer needs to check setup of endpoint on their side. |
| Access denied | The error is given by customers endpoint and we cannot tell what is wrong. | Customers need Customer needs to check setup of endpoint on their side. |
| Bad request | The error is given by customers endpoint and we cannot tell what is wrong. | Customers need Customer needs to check setup of endpoint on their side. |
| FOUND | The error is given by customers endpoint and we cannot tell what is wrong. | Customers need Customer needs to check setup of endpoint on their side. |
| 400 | Umbrella checks employee has to check XML dumps. Depending on the error, Umbrella will check the Midoco setup, or customers need customer needs to check it on their side. | |
| Forbidden | The error is given by customers endpoint and we cannot tell what is wrong. | Customers need Customer needs to check setup of endpoint on their side. If needed, Umbrella employee can provide logs (XML dumps). |
Publishing from external system
Response | Meaning | Solution |
|---|---|---|
| Failed to validate request signature | They do send nothing or randomly formatted something. | Customers Customer should check the json structure and data they try to send. |