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Old Version 19

changes.mady.by.user Brigita K.

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New Version 20

changes.mady.by.user Brigita K.

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or for the Tenzing_V2 version
  • Countercheck the copy commands to find out which one is affecting the profiles
    • Do not use PIN on the traveller profile or in any way other than as it is in the umbrella standard mapping
    General errors
    Error MessageProfile TypeMeaningSolution
    Profile type mismatch, expected TRAVELLER, got nullTraveler

    Traveller profile was laready deleted from or deactivated in Amadeus

    		Umbrella support has to remove the record locator so that "save" leads to a new profile creation
    Publishing failed with the error: soap message header incorrectCompanySomething is wrong with OID or WSAPContact Amadeus
    Duplicate IndexCompanyDupe customer numberEnsure that a customer number is only used/ assigned once or renumber the company customer number in Faces
    The backend didn't understand the incoming query. Please contact your helpdesk.Company

    Time out in Amadeus

     or

    There is a wrong entry in some field i.e. spaces after a line in custom fileds

    Save again

    or

    Amend entry and save again

    Invalid external no.:123456CompanyThere is a special character or space in /after the customer numberAmend the customer number and save again
    Internal errorTraveller/ CompanySpecial character/ space has been inserted somewhere on the profileRemove special characters/ spaces and save again
    Pending Reading from Profile/ Data TruncationTraveller/ Company

    This means that the profile(s) abeing imported have

    • AP lines that are too long
    • Remarks that are too long (max 150 characters allowed)
    • Special characters in the elements i.e commas, slashes and so on
    		Clean up the profiles in CSX by removing special characters, spaces or reducing the AP/ RMs, saving the profile in the GDS again before getting back to Faces to save the profile again.
    11 SessionTraveller/ CompanyOID has not yet been added to the WSAPContact Amadeus to add the OID to your WSAP
    MAX NUMBER OF OCCURRENCES REACHEDTravellerMaximum number a line/ a sequence or a command is allowed to be sent to Amadeus has been reached. This occurs when some hardcoded entries are wrongly set up as copies in the agency or company setup, i.e. PIN is set up on the traveller profile
    • Countercheck the copy commands to find out which one is affecting the profiles
    • Do not use PIN on the traveller profile or in any way other than as it is in the umbrella standard mapping
    Errors specific to version "Tenzing"
    SR-DOCS cannot exceed length of 70 charsTravellerDue to a long name, the SR DOCs line is then too long (maximum characters allowed are 70 chars)Only occurs if the agency is using the Tenzing version of Amadeus webservices. This is a Webservice limitation for Tenzing hat does not exist in Amadeus Cental System. To solve this error, the name has to either shortened in Faces or the SR DOCs copy command has to be removed/ deactivated in Faces. The complete SR DOCS line can be separately directly inserted in Amadeus CentalMAX NUMBER OF OCCURRENCES REACHEDTravellerMaximum number a line/ a sequence or a command is allowed to be sent to Amadeus has been reached. This occurs when some hardcoded entries are wrongly set up as copies in the agency or company setup, i.e. PIN is set up on the traveller profile
    Errors specific to version "Tenzing_V2"