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| Error Message | Profile Type | Meaning | Solution | |
|---|---|---|---|---|
| Profile type mismatch, expected TRAVELLER, got null | Traveler | RECORD LOCATOR NOT FOUND | Remove record locator and save again | |
| Publishing failed with the error: soap message header incorrect | Company | Something is wrong with OID or WSAP | Contact Amadeus | |
| Duplicate Index | Company | Dupe customer number | Ensure that a customer number is only used/ assigned once or renumber the company customer number in Faces | |
| The backend didn't understand the incoming query. Please contact your helpdesk. | Company | Time out in Amadeus or There is a wrong entry in some field i.e. spaces after a line in custom fileds | Save again or Amend entry and save again | |
| Invalid external no.:123456 | Company | There is a special character or space in /after the customer number | Amend the customer number and save again | |
| Internal error | Traveller/ Company | Special character/ space has been inserted somewhere on the profile | Remove special characters/ spaces and save again | |
| Pending Reading from Profile/ Data Truncation | Traveller/ Company | This means that the profile(s) abeing imported have
| Clean up the profiles in CSX by removing special characters, spaces or reducing the AP/ RMs, saving the profile in the GDS again before getting back to Faces to save the profile again. | |
| Unable to Process |