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Overview

 

Description

Field

Description

Send profile updates toThis field indicates to which Email account an alert about an create, update or change will be sent. Emails would only be triggered if changes are executed by travellers or company admins

If changes are done by the agency admin no email alert is send. In case of no email address is inserted, no alert emails will be sent. (Email Alert example below)

It is possible to add several email addresses by separating them using a comma

Send system notifications toA system notification is an email message which informs about incoming update/creation profiles from external Systems, which cannot be processed due to technical reason, e. g. Cytric Org Id Community not existing in Faces, user login is already in use etc. Multiple email addresses can be entered to which the notifications should be sent (comma separated)

Send e-mails as 

Please note we do not support oAuth as an authentication meachanism for the email Send As facility. We only support standard SMTP authentication with username/password. Client should be able to enable SMTP AUTH for the credentials used in Faces.

For details on how to do this with Microsoft please evaluate the options outlined in https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission and https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365#option-3-configure-a-connector-to-send-emails-using-microsoft-365-or-office-365-smtp-relay

E-mailEnter the e-mail that you want to be used to send out notifications emails. This applies to credentials emails and profile reminders/expired documents, profile update emails etc. (where enabled) but does not apply to system notification
SMTP server

Enter your SMTP Server (if left empty, the Umbrella server will be used***)

If using any port other than the standard (25) please append :port_number after the server address

UsernameFill in the username set for your mailing server (not needed if the Umbrella server is to be used and the "SMTP server" field is not filled***)
PasswordFill in the password set for your mailing server (not needed if the Umbrella server is to be used and the "SMTP server" field is not filled***)
EncryptionChoose from None, Basic and TLS depending on your set prerequisites
 ***Note: default to the Umbrella server will not be available after 01Dec2024

Email Alert examples:

1.

From: Tenzing Profile Update <info@umbrellanet.ch>
Sent: Thursday, 14th May 2020 10.40
To: Knowledge Base <notifications@knowledgebase.ch>
Subject: Umbrella Faces - Update of profile Sherlock Holmes

 

Dear Knowledge team

 The profile of Sherlock Holmes (Sherlock-Holmes) has been updated. Please find below the list of changes.

Field

Old value

New value

Sherlock Holmes

Middle name as in Passport

-

Scott

Date of birth

-

06.01.1983

Seat Request

-

W

Your Tenzing Profile Caretaker

https://hurricane.umbrellanet.ch/uf-test


2. 

From: Umbrella Faces <info@umbrellanet.ch>
Sent: Wednesday, 13th May 2020 08:19
To: Knowledge Base <notifications@knowledgebase.ch>
Subject: Umbrella Faces failed to process incoming Cytric profile

Action required

While Umbrella Faces was processing an incoming Cytric profile update, there was a problem:

There is no company mapped to location/division Knowledge Base Ltd. for profile Sherlock-Holmes.

https://hurricane.umbrellanet.ch/uf-test

You can configure what address receives this notification in your agency settings.

Credentials Email example:

 

Dear Mrs. Brigita Knowly

 

Welcome to Umbrella Faces, a traveller profile management tool provided by your travel agency Knowledge Base. Once you've logged in, you'll be able to easily correct and complete your traveller profile.

 

Your access credential are as follows:

 

 

The Knowledge Base team

 

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