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  • At the very first stage of implementing Concur we also activate the Interface on the agency and activate Concur polling so that profile updates from Concur are also sent into Faces.
  • Umbrella Faces to Concur = real time Synchronization
  • Concur to Faces = Concur polling (pulling the updated profiles from Concur) occurs every 30 15 minutes, at 15 5 mins, 20 mins, 35min past and 45 50 minutes past every full hour.
  • Important: a change of the Concur Login ID (CliqUser ID) in Concur will lead into a new Umbrella Faces profile.