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General errors
Error MessageProfile TypeMeaningSolution
Profile type mismatch, expected TRAVELLER, got nullTraveller

Traveller profile was already deleted from or deactivated in Amadeus

Faces support team/ Circle administrators has to remove the record locator so that "save" leads to a new profile creation
Access restrictedTravellerTraveller profile was already deleted from AmadeusFaces support team/ Circle administrators has to remove the record locator so that "save" leads to a new profile creation
Publishing failed with the error: soap message header incorrectCompanySomething is wrong with OID or WSAPPlease contact Amadeus directly
Duplicate IndexCompanyDupe customer numberEnsure that a customer number is only used/ assigned once or renumber the company customer number in Faces
The backend didn't understand the incoming query. Please contact your helpdesk.Company

Time out in Amadeus

 or

There is a wrong entry in some field i.e. spaces after a line in custom fields

Save again

or

Amend entry and save again

INVALID DATATraveller/ CompanyAmadeus is missing expected data

Check for any blank lines in input/text-area fields

Remove any empty lines from input/text-area fields

Check if filters are correct

Invalid external no.:123456CompanyThere is a special character or space in /after the customer numberAmend the customer number and save again
Internal errorTraveller/ Company

Special character/ space has been inserted somewhere on the profile

Remove special characters/ spaces and save again

If nothing solves the error, Umbrella support has to open a ticket to Amadeus


Pending Reading from Profile/ Data TruncationTraveller/ Company

This means that the profile(s) being imported have

  • AP lines that are too long
  • Remarks that are too long (max 150 characters allowed)
  • Special characters in the elements, i.e commas, slashes and so on
Clean up the profiles in CSX by removing special characters, spaces or reducing the AP/ RMs, saving the profile in the GDS again before getting back to Faces to save the profile again.
11 SessionTraveller/ CompanyOID has not yet been added to the WSAPContact Amadeus to add the OID to your WSAP
MAX NUMBER OF OCCURRENCES REACHEDTravellerMaximum number a line/ a sequence or a command is allowed to be sent to Amadeus has been reached. This occurs when some hardcoded entries are wrongly set up as copies in the agency or company setup, i.e. PIN is set up on the traveller profile
  • Countercheck the copy commands to find out which one is affecting the profiles
  • Do not use PIN on the traveller profile or in any way other than as it is in the umbrella standard mapping

Failed: could not execute batch; SQL [insert into USERLOGIN (ACCEPTED_PRIVACY_POLICY, ACTIVE, CREATEDATE, EMAIL, FAILEDLOGINS, LANGUAGE, LASTLOGINDATE, LASTMODIFIED, LASTMODIFIEDBY, LOCKOUTDATE, PASSWD, PWDCHANGEDATE, PASSWORD_RESET_EXPIRATION, PASSWORD_RESET_TOKEN, SENT_CREDENTIALS, TOTP_RECOVERY_CODES, TOTP_SECRET, TRAVELAGENCY, USERNAME, UUID) values (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)]; constraint [idx_user_loginfields]; nested exception is org.hibernate.exception.ConstraintViolationException: could not execute batch

Traveller

read from GDS

Profiles can not be imported as travellers with the same usernames already exist in Faces

Change the usernames of the existing travellers in Faces and import again
org.hibernate.exception.DataException: could not execute batchCompanyDue to data truncation/ invalid field lengths. This is individual and could affect any entry such the AP, APM, APE lines, RX lines exceeding a maximum of 150 characters etc.Please edit and shorten the fields within Amadeus before saving the profile again in Faces to allow import
INVALID PREFERENCE DEFINITION - RULE ALREADY EXISTSTravellerThere may be a duplicate airline, hotel, car rental entry. Or a copy action leads to a duplicatePlease check the entries and copy actions
Errors specific to version "Tenzing"
SR-DOCS cannot exceed length of 70 charsTravellerDue to a long name, the SR DOCs line is then too long (maximum characters allowed are 70 chars)Only occurs if the agency is using the Tenzing version of Amadeus webservices. This is a Webservice limitation for Tenzing that does not exist in Amadeus Central System. To solve this error, the name has to either shortened in Faces or the SR DOCs copy command has to be removed/ deactivated in Faces. The complete SR DOCS line can be separately directly inserted in Amadeus Central
Transport error: 404 Error: HTTP/1.1 404 404TravellerMidoco Server down / Tokenizer CC cardsFaces support team has to contact Midoco. After that save the profiles anew
Transport error: 401 Error: HTTP/1.1 401 401Traveller/CompanyMidoco credentials on agency not correct

As Circle Admin please check the credentials on the agency.

All other admins please contact Umbrella Faces Support team.

Serializing/Deserializing error: [type = Group] [name = remarkSection] [min = 0] [max = 40505312][Error = Too many or not enough repeatable item]Travellerfor example it could be that there are too many RM,RMA,RMC,RMH lines in total. Amadeus allows only 100 linesPlease check number of RM lines in total and shorten it.
UNABLE TO PROCESS LINK NOT FOUNDCompany/TravellerAmadeus is missing expected dataCheck that all required fields and mapping are correct
No agreement on destinationCompany/Traveller
Credentials provided by Amadeus are most likely not configured to work with Umbrella Faces provider code TST

Check with Amadeus that the WSAP provided is of the structure below

WS{xxx}TST where {xxx} is the agency customer code and therefore able to work with Umbrella Faces

...