Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.

Error Message



Invalid CustomFieldCode: OTH and/or DomainID: S5KP in CustomDefinedData

OTH field definition has to be added to the Sabre setup by Umbrella IT

Contact Umbrella support for OTH field definition additionch.umbrella.consumers.sabre.SabreWsClientImpl Temporary failure in name resolution

Sabre is not reachable either because Sabre is down or there Umbrella's service provider Nine has issue

If Sabre is down,
  1. In most cases this is due to Sabre webservices being down/ unreachable
  2. In rare cases it can be due to network problems at Nine (the webhosting agency)
  1. If Sabre WS is down, then one has to wait until
the issues is solved on Sabre's end. If the issue is with Nine, Faces support team/Umbrella IT will co-ordinate this with them to ensure that the problem is solved asap
  1. it is reachable again.
  2. Network problem at Nine have to be solved by Nine ( Umbrella support/IT co-ordinates this with them)

NPTNHLP614-PROD1T20201026080331SC::EPS:: Authorization Failed for EPS_EXT_ProfileCreateRQ

Wrong credentials set up on the agency i.e. there is a space entered after the password or after the IPCCControl that the credentials are correct and if existent, remove the spaces before or after the password/ IPCC
Failed: did not receive binary security token from remote endpoint (-1)The configuration on Sabre's end could be incorrect.Faces support team should provide the Agency with the axis fault which they can send to Sabre for investigation and rectification of the issue
995 - NPTNHLP609-PROD1T20201229142756SU::VALIDATOR RULE: The following required element is missing: The Company Template is not correctPlease check the Company Template in Sabre

FAILED: org.hibernate.exception.DataException: could not execute batch

Note: Occurs during GDS profile import

Potentially missing and/or invalid information in the Company profile such as the Corporation Name

Check that there is a Corporation Name in the profile. If there is not then Faces will use the contents of the Description field which could be too long for the Faces Company name field
FAILED: could not execute batch; SQL [insert into TRAVELLER (ADD_FOP, APPROVER, ARRANGER, BIRTHDATE, CARGUARANTEE, COMMENT, COMPANY, EXTERNALNR, FIRSTNAME, GENDER, HISTORY, HOTELGUARANTEE, LASTREMINDED, MIDDLENAME, NAME, NATIONALITY, OUTOFOFFICEUNTIL, PHONE_BUSINESS, PHONE_MOBILE, PHONE_PRIVATE, PREFERREDFOOD, PREFERREDSEAT, RAIL_EXTENSION, RECEIVEDOCS, RESIDENT_EXTENSION, SMOKER, SUBSTITUTE, TITLE, TRAVELLER, WEBPAYMENT, UUID) values (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)]; constraint [null]; nested exception is org.hibernate.exception.ConstraintViolationException: could not execute batchThere are profiles in Sabre without namePlease check this and correct the profiles or decouple them from the company