All information entered here will appear by clicking on the tab "My travel agency,". This information is also displayed at the top right of the blue bar.
|Name||Name of Travel Agency|
|Street||Street of Travel Agency|
|Location||Location of Travel Agency|
|Country||Country where Travel Agency is located|
|Country is default nationality||The country is set as default nationality for all travellers|
|Phone||Insert phone number of Travel Agency|
|URL||Insert the URL of the Travel Agency|
|CSV Delimeter||Select between ";" and ","|
|CSV Encoding||Select between "UTF-8" and "Windows- 1252"|
|Send profile updates to||This field indicates to which Email account an alert about an create, update or change will be sent. Emails would only be triggered if changes are executed by travellers or company admins|
If changes are done by the agency admin no email alert is send. In case of no email address is inserted, no alert emails will be sent. (Email Alert example below)
It is possible to add several email addresses by separating them using a comma
|Send system notifications to||A system notification is an email message which informs about incoming update/creation profiles from external Systems, which cannot be processed due to technical reason, e. g. Cytric Org Id or AeTM Community not existing in Faces, user login is already in use etc. Multiple email addresses can be entered to which the notifications should be sent (comma separated)|
|Send e-mails as|
|Enter the e-mail that you want to be used to send out notifications emails. This applies to credentials emails and profile reminders/expired documents etc. (where enabled) but does not apply to system notification or profile update emails|
Give in your SMTP Server (if left empty, the Umbrella server will be used)
(In order for emails not to land in the SPAM folder, it is required to add "include: umbrellanet.ch" to the SPF entry of the domain. Example: v=spf1 include:spf.protection.outlook.com include:4472260.spf06.hubspotemail.net include:umbrellanet.ch -all
So called DKIM is not supported. If the sender domain employs DKIM it is required to configure a custom SMTP-Server.)
|Username||Fill in the username set for your mailing server (not needed if the Umbrella server is to be used and the "SMTP server" field is not filled)|
|Password||Fill in the password set for your mailing server (not needed if the Umbrella server is to be used and the "SMTP server" field is not filled)|
|Encryption||Choose from None, Basic and TLS depending on your set prerequisites|
Email Alert examples:
Dear Knowledge team
The profile of Sherlock Holmes (Sherlock-Holmes) has been updated. Please find below the list of changes.
Middle name as in Passport
Date of birth
Your Tenzing Profile Caretaker
While Umbrella Faces was processing an incoming Cytric profile update, there was a problem:
There is no company mapped to location/division Knowledge Base Ltd. for profile Sherlock-Holmes.
You can configure what address receives this notification in your agency settings.